NICOLE DIARY is a theme-based nail art brand founded in 2011 by "NICOLE", she believes that"Nail arts is one of the ways people can feel creative and artsy, as nail arts supposed to be."
WHEN WILL YOU SHIP MY ITEMS?
All items are subject to a handling period before they are dispatched.
All our products are shipped on demand (meaning we make them as our orders come in).
We will notify you by email when your items have been shipped.
HOW DOES THE FREE SHIPPING WORK?
Free shipping is on select items only. On select products, FREE Promotional items do not qualify for free shipping.
WHEN WILL I RECEIVE MY ITEM(S)?
For all Free or Standard Shipping orders please allow up to 10-18 days delivery time.
DO YOU SHIP INTERNATIONALLY?
We do offer international shipping.
HOWEVER PLEASE BE AWARE….
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Miami Girls has no control over these charges, nor can Miami Girls predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
WHERE ARE MY ITEMS COMING FROM?
Although our affiliate offices are located in major cities within North America (U.S. & Canada), some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
WHY DON'T I SEE MY TRACKING INFO?
It’s not uncommon for NO tracking information to show until your package has been scanned in by the US carriers. It might remain “blank” for up to a week after you receive your tracking link.
HOW IS EXPEDITED SHIPPING HANDLED?
These items are shipped in less than 7 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at doit@20multi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at doit@20multi.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.